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County News & Press Releases

Posted on: January 23, 2024

Bucks County 911 Services Remain Operational Amid Cyber Incident

Navy Blue Seal - website

The County of Bucks continues to investigate a cybersecurity incident causing an extended outage of the Emergency Communications’ Department’s computer-aided dispatch (CAD) system. 

The incident did not interrupt the County’s ability to receive or dispatch 911 calls. All 911 phone systems and radio systems remain operational, and all calls for service from the public are being received and dispatched to first responders without delay. 

The CAD system primarily assists dispatchers and first responders with incident documentation, and does not impact call-taking and response abilities. 

“I want both the public and our first responder partners to know that our 911 system is up and running – If you call us for an emergency response, our dispatchers will get you the help you need,” said Bucks County Emergency Services Director Audrey Kenny. “The County has partnered with state and federal agencies, and has retained best-in-class incident response professionals to assist in our ongoing investigation.” 

Additional updates will be provided as they become available. 

Media Contact: James O'Malley, 215-348-6414, jtomalley@buckscounty.org

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