911 Emergency Communications
The Bucks County Department of Emergency Communications is dedicated to the safety and well being of the emergency services community, the citizens of Bucks County, as well as those visiting and traveling through Bucks County.
It is the mission of the Bucks County 911 Communications Center to provide all of our customers accurate, timely and professional emergency communications services and to maintain a quality of service meeting the local, state and national standards of care.
We are the vital link between those people who need emergency assistance and those agencies that provide emergency assistance.
Our customers rightfully demand that we will always deal with them from the position of truth. No member of the Department of Emergency Communications will knowingly communicate false, misleading, or inaccurate information to any system user. All communications will be based on the facts as communicated to us. We will not assume or allow our personal feelings to cloud these facts.
Our customers must know that they can trust the members of this Department to pass on any and all information that pertains to requests for assistance, regardless of their personal beliefs; that no call for help will be ignored. Everyone in Bucks County has the expectation when they call for help, help will be sent. It is the duty of every employee of the Department of Emergency Communications to make that expectation a reality.
Quality Assurance / Quality Improvement
A survey was developed as part of a continuing effort to provide the citizens of Bucks County with the best possible service. If you recently experienced the need to call 911 for emergency assistance, please take a few moments to complete the survey below.