An Ombudsman is an advocate for residents in long term care facilities. An Ombudsman: 

  • Informs residents about their RIGHTS. 
  • Works with residents to RESOLVE ISSUES about their quality of care. 
  • Assists in APPEALS to changes in services, transfers and discharges.
  • Routinely VISITS facilities and learns about quality of care from the resident’s view. 
  • Is specially trained and STATE CERTIFIED to carry out the mission of Pennsylvania’s Long-Term Care Ombudsman Office

Older residents of Long-Term Care facilities have basic and special rights under Federal & State Law. Residents have the right to:

  • Be Fully Informed 
  • Complain
  • Participate in one’s own care
  • Privacy and Confidentiality
  • Respect and Freedom
  • Visits
  • Make independent choices
  • A safe transfer or discharge

Ombudsman services are confidential and free, and available in every nursing home, personal care facility, and assisted living facility in Bucks County. 

Contact the Ombudsman at (267) 880-5716.